At Shreyasri Jewels, we believe in the enduring value of our jewelry and the satisfaction of our customers. To enhance your shopping experience and ensure your investment remains cherished, we offer a Lifetime Exchange Policy designed to provide you with flexibility and peace of mind.

Key Features of Our Lifetime Exchange Policy:

1. Eligibility:

   • This policy applies to all eligible jewelry purchases made at Shreyasri Jewels, including gold, diamond, and platinum items.
   • Custom-made or personalized pieces are excluded from this policy.

2. Exchange Period:

   • You can initiate an exchange at any time throughout the lifetime of your purchase.

3. Value for Exchange:

   • The exchange value will be based on the original purchase price or the current market value of the item, whichever is higher.
   • If you choose to exchange for a product of higher value, you will need to pay the difference. Conversely, if you choose a lower-value item, the difference will be provided as store credit.

4. Condition of the Item:

   • The jewelry must be in good condition, with all original tags, packaging, and certificates intact.
   • Items showing significant signs of wear, damage, or alterations may be subject to inspection and approval before exchange.

5. Exchange Process:

   • To initiate an exchange, contact our customer service team with your order details.
   • We will guide you through the exchange process and provide you with any necessary instructions.
   • You will need to return the original item, and once received, we will process the exchange and issue your new jewelry.

6. No Expiration:

   • Our Lifetime Exchange Policy has no expiration date, allowing you to exchange your jewelry whenever you choose.

Important Notes:

• This policy is applicable only to purchases made directly through Shreyasri Jewels, whether in-store or online.
• The Lifetime Exchange Policy is non-transferable and is valid only for the original purchaser.

We are committed to providing our customers with quality products and exceptional service. If you have any questions about our Lifetime Exchange Policy or need assistance, please don’t hesitate to reach out to our customer service team. We are here to help you find the perfect piece of jewelry for any occasion!