At Shreyasri Jewels, we take pride in the quality and craftsmanship of our jewelry. However, if you are not satisfied with your purchase, we offer a hassle-free return process as outlined below:

Eligibility for Returns:

• Returns are accepted on non-customized, unworn jewelry within 7 days of receiving the product.
• The product must be in its original condition, with all tags, packaging, and certificates intact.

Non-Returnable Items:

• Custom-made jewelry, including personalized designs, engraved items, and pieces made based on customer-provided specifications, are non-returnable.
• Jewelry that shows signs of wear, damage, or alterations made by anyone other than Shreyasri Jewels is not eligible for return.

Return Process:

1. Initiate a Return: Contact our customer service team within 7 days of receiving your product to initiate the return process.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to ship the item back.
3. Return Shipping: Customers are responsible for return shipping costs. We recommend using a traceable shipping method to ensure the safe return of the product.
4. Inspection: Once we receive the returned item, it will be inspected to ensure it meets the return conditions.
5. Refund: Upon successful inspection, we will process your refund to the original payment method within 10-14 business days. Shipping charges (if any) are non-refundable.

Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return and placing a new order for the desired product.

Damaged or Defective Items:

• If you receive a damaged or defective product, please notify us within 48 hours of receiving your order. We will arrange for a replacement or refund, and shipping charges for returning the defective product will be covered by us.

For any questions or to initiate a return, please contact our customer service team. We are here to help!